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Super 8 guarantees that our website and the Super 8 toll free number
(1-800-800-8000) will have the lowest rate publicly available to
consumers on the Internet. If you find a rate lower than Super 8’s Best
Available Rate that is viewable and bookable on another website for the
same hotel, same room type, same number of guests, same currency and for
the same dates, and advise Super 8 within 24 hours after booking your
room on our website or through our central reservation number, Super 8
will match the lower rate found and give you an additional 10% off each
night of the stay. If there is a rate available on our website or
through our central reservation number that is the same or lower than
the rate on the other website, the Super 8 rate will be offered instead.
Due to rounding and other issues, rates within $.25 of our Best
Available Rate will be considered a match and will not qualify for Best
Rate Guarantee claims.
To
file a claim, fill out the online Claim Form with your booking details.
Only one valid claim can be submitted per person, per e-mail address,
per calendar month. All reservations must be for personal use only and
booked by the guest who will actually be staying at the hotel.
Reservations booked by brokers or agents will not qualify. Best Rate
Claims and any free nights issued under this program are not
transferable.
Guarantee applies only to reservations made on our website or our
central reservation number for Super 8 hotels worldwide. Guest must have
a Super 8 reservation confirmation number.
Guest must submit the claim within 24 hours after booking the original
Super 8 reservation and at least 48 hours before scheduled arrival. If
the original reservation was made within 48 hours of arrival, the Best
Rate Guarantee is not applicable. The competing rate on another website
must be for the same hotel, for the same dates, for the same room type,
for the same number of guests, in the same currency and must be publicly
viewable and bookable via the Internet. A viewable rate means that the
general public can view the rate on the website. A bookable rate means
that the rate is available and can be reserved online. Special rates
available only to members of membership clubs or programs do not
qualify.
Super 8 customer service agents must be able to verify, to their
satisfaction, that the claim meets all conditions of the Guarantee and
these Terms and Conditions, and that it has been properly submitted
Super 8s reserve the right to reject a Best Rate Claim and/or to cancel
any free night previously issued by it in the event of fraud or abuse of
this Program or non-compliance with these Terms and Conditions.
For a multiple night stay, the total room cost for the stay will be
evaluated in determining whether the other website has a lower rate.
Any rate change is not effective until the guest receives written
confirmation. The standard claims processing time is 24 business hours
(Central Standard). Claims submitted outside of business hours will be
processed on the next business day. If a guest’s stay begins before
written confirmation is received, the original rate will remain in
effect. Super 8 recommends that the written confirmation of any rate
change be presented by the guest at check-in.
The Guarantee applies only to published rates available to the general
public. This excludes private rates, packaged rates, rates involving a
prepaid voucher program, require a coupon or promo code, hotel rooms
sold as part of a travel package, corporate discount rates, group rates
(5+ rooms), meeting rates, any rates requiring membership in a club such
as AAA rates or AARP rates, affinity program, or other organization
where the rates are targeted toward a specific group of individuals and
not intended for the general public.
The Guarantee does not apply to websites or rates where the Super 8
brand and/or specific hotel and location are not known until the booking
is made such as Priceline. or Hotwire..
If
the guest is a member of the Wyndham Rewards loyalty program, the number
of Wyndham Rewards Points, airline miles of other currency to be awarded
will be based on the rate actually paid by the guest at check-out.
For purposes of this Guarantee, the "rate" includes the room rate only
and does not include any taxes or tariffs (i.e. federal, state,
provincial or local) or any guest fees or charges which may be imposed
by the hotel on the guest’s stay.
The rates available under this Guarantee cannot be combined with any
other special or promotional offers or discounts.
Void where prohibited by law. Super 8 reserves the right to modify,
alter, suspend or terminate this Guarantee at any time without prior
notice at its sole discretion. |
